Privacy Policy
Last updated:04/05/2026

1. Who We Are
PT Carol Redman /Carol Redman Ltd (“we”, “us”, “our”) provides personal training and fitness services, including online coaching and classes.

Contact details:
Email: PTCarolRedman@icloud.com
Website: www.PTCarolRedman.co.uk

2. What Information We Collect
We may collect and process the following personal data:

  • Identity & Contact Data: name, email address, phone number

  • Health Information: information provided via PAR-Q or consultation forms (e.g. injuries, medical conditions, exercise history)

  • Payment Data: payment information processed securely via Stripe (we do not store full card details)

  • Technical Data: IP address, browser type, and website usage data (via cookies)

3. How We Use Your Information
We use your data to:

  • Provide personal training services and online sessions

  • Manage bookings and communicate with you

  • Ensure exercises are safe and appropriate (based on health data provided)

  • Process payments

  • Send marketing emails (only where you have given consent)

  • Improve our website and services

4. Legal Basis for Processing
We rely on the following legal grounds:

  • Contract: to deliver the services you have signed up for

  • Consent: for marketing emails and processing health data

  • Legitimate Interests: to manage our business and communicate with clients

5. Health Data (Special Category Data)
As part of our services, we collect health-related information. This is considered sensitive data under UK GDPR.

  • We only collect what is necessary to deliver safe and effective training

  • This data is stored securely and accessed only when needed

  • By completing health forms, you give explicit consent for us to process this data

6. How Your Data Is Shared
We only share your data where necessary, including with:

  • Stripe (for payment processing)

  • Zoom (for delivering online classes & coaching sessions)

  • Email marketing providers (if you subscribe to emails)

  • Website and booking platform providers (e.g. hosting services)

We do not sell or rent your personal data to third parties.

7. Data Storage & Security
We take appropriate measures to protect your data, including:

  • Secure, password-protected systems

  • Limiting access to your data

  • Only keeping data for as long as necessary

8. How Long We Keep Your Data
We retain personal data only for as long as needed to:

  • Provide our services

  • Meet legal or regulatory requirements

Health and client records may be retained for a reasonable period for liability and safety purposes.

9. Your Rights
Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent (for marketing or health data processing)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Marketing Communications
If you opt in to receive emails, you can unsubscribe at any time using the link in our emails or by contacting us directly.

We will not send marketing communications without your consent.

11. Cookies
Our website may use cookies to improve user experience and analyse website traffic.

You can control or disable cookies through your browser settings. A cookie banner will be presented where required.

12. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page.

13. Contact Us
If you have any questions about this policy or how your data is handled, please contact:

Email: PTCarolRedman@icloud.com